Terms of service

GlowPro IPL Warranty Terms & Conditions

1. Warranty Coverage Period

  • Your warranty period begins from the date of delivery.

  • Standard Coverage: Based on your specific purchase, warranty durations range from 4 months to 12 months.

  • Note: The 1-month basic warranty was discontinued on April 5, 2026. Only orders placed before this date are eligible for 1-month claims.

2. Replacement Warranty Claims

You can claim a free replacement if your device is damaged, non-functional, or has power issues upon arrival.

  • Eligibility Criteria:

    • The claim must be made within your purchased warranty period (4 Months / 1 Year).

    • Issues must include: Power failure, flash/laser malfunction, or receiving a completely broken unit.

    • The Original Product Box must be in pristine condition.

    • The Warranty Card details must match the customer’s registered name, city, and phone number.

  • Multiple Replacements:

    • The first replacement is provided free of cost.

    • For a second replacement within the same warranty period, a service fee based on the product type will be charged (ranging from 20% to 40% of the total value).

3. 7-Day Money Back & Return Policy

We offer a 7-day return window for customers who change their mind or spot an issue immediately.

  • Refund Conditions:

    • Timeframe: Claim must be submitted within 7 days of delivery.

    • Device Condition: The flash count must remain above 900,000. If flashes fall below this, an additional 5% deduction applies.

    • Restocking Fees: If returning due to "Change of Mind" without any technical fault:

      • 55% fee for IPL+ / Sapphire / Fast Flash models.

      • 45% fee for Classic & Pocket models.

    • Card Payments: For refunds on card transactions, an 8% processing fee will be deducted from the total amount.

4. Important Technical & Medical Terms

  • Result Timeline: Claims stating "no results" in less than 30 days will not be entertained. Medical guidelines require at least 8 weeks of continuous use to see significant hair reduction.

  • Box Damage: If the product box is returned damaged by the client, an extra 5% deduction will be applied to any refund.

5. Safety Precautions & Disclaimer

  • Skin Sensitivity: Avoid use on active acne or areas with skin allergies until the skin is fully healed.

  • Pregnancy: Avoid use on the belly or sensitive areas during pregnancy.

  • Intensity Levels: Always start with the lowest intensity for the first two weeks to test skin reaction and avoid burns.

  • Post-Care: We highly recommend applying moisturizer or Aloe Vera gel 15 minutes after treatment.

6. How to Claim

To initiate a claim, please fill out our Warranty Claim Form on the website or contact us directly:

  • WhatsApp: +92 335 4853838

  • Email: glowpro.pk@gmail.com

  • International Customers: For orders delivered abroad, shipping costs for warranty returns are the responsibility of the customer.

Strategy for Your Website:

  1. Transparency: By mentioning the "9 Lac flashes" rule, you prevent customers from using the device fully and then trying to return it.

  2. Safety First: The "2-month result" clause protects you from "get-rich-quick" style complaints where users expect overnight results.

  3. Local Context: Mentioning the 1,500 OFF for bank transfers in your social posts aligns with these policy deductions for card payments.